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Quality Manager

Key Responsibilities

Quality Management System

  • Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001.
  • Ensure compliance with customer-specific requirements and applicable statutory regulations.
  • Manage document control and quality records.
  • Coordinate Management Review meetings and monitor quality objectives.

Customer Quality

  • Serve as the primary quality contact for customers.
  • Lead customer complaint investigations using structured problem-solving methodologies (8D, 5 Why, Ishikawa).
  • Ensure timely responses to customer concerns and corrective actions.
  • Monitor customer scorecards and drive improvement actions.

Supplier Quality

  • Support supplier development and supplier quality performance.
  • Participate in supplier audits and corrective action follow-up.
  • Review supplier PPAP documentation when required.

Manufacturing Quality

  • Ensure process controls are effectively implemented.
  • Review and approve:
    • Control Plans
    • PFMEA
    • Process Flow Diagrams
    • Work Instructions
  • Monitor production quality KPIs and initiate improvement projects.
  • Lead containment activities for non-conforming products.

Product Launch

  • Coordinate APQP activities.
  • Prepare and submit PPAP documentation.
  • Participate in design and process reviews.
  • Ensure successful product launches.

Audits

  • Plan and manage:
    • Internal audits
    • Layered Process Audits (LPA)
    • Product audits
    • Customer audits
    • Certification audits
  • Ensure corrective actions are implemented and verified.

Continuous Improvement

  • Promote Lean Manufacturing and Continuous Improvement initiatives.
  • Lead root cause analysis activities.
  • Analyze quality data and identify trends.
  • Reduce Cost of Poor Quality (COPQ).

Team Leadership

  • Lead and develop the Quality Department.
  • Coach quality technicians and inspectors.
  • Identify training needs.
  • Promote a culture of quality throughout the organization.

Qualifications

Education

Bachelor's degree in:

  • Engineering
  • Manufacturing Engineering
  • Industrial Engineering
  • Mechanical Engineering
  • Quality Engineering
  • Or equivalent experience.

Experience

  • Minimum 5 years of experience in automotive manufacturing.
  • Minimum 3 years in a Quality Management role.
  • Experience within Tier 1 or Tier 2 automotive suppliers preferred.
  • Experience with aluminum machining, CNC machining, or metal manufacturing is highly desirable.

Required Knowledge

  • IATF 16949
  • ISO 9001
  • AIAG Core Tools:
    • APQP
    • PPAP
    • FMEA
    • MSA
    • SPC
  • GD&T
  • Statistical analysis
  • Root Cause Analysis
  • Customer Specific Requirements (GM, Ford, Stellantis, etc.)
  • Internal auditing
  • Problem-solving methodologies (8D, A3, 5 Why)

Technical Skills

  • Microsoft Office Suite
  • Advanced Microsoft Excel
  • ERP systems
  • Minitab (preferred)
  • Quality management software
  • Data analysis and reporting

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